We Don't Just Support We Partner
Deploying binary AI is new territory. We've done it with European enterprises, government institutions, and critical infrastructure operators. Now we're doing it with you.
Deployment Support
We've deployed binary AI in production. We know what works, what doesn't, and how to get you running fast.
Performance Optimization
Binary networks are different. We'll help you tune for your specific hardware, workload, and constraints.
Compliance Guidance
GDPR, EU AI Act, sector-specific regulations. We built this with compliance in mind. We'll help you navigate it.
What Actually Happens
Support isn't answering tickets. It's making sure you succeed with binary AI.
During Deployment
Infrastructure Planning
We review your infrastructure, identify optimal deployment patterns, and help you avoid common pitfalls. CPU-based AI is different from GPU. We know where the surprises are.
Real example: Helped a financial institution realize they could run Loom on existing servers instead of buying new hardware. Saved them €400K.
Integration Architecture
Your data, your systems, your workflow. We help you integrate Dweve without ripping everything out. We've integrated with SAP, custom ERP systems, legacy databases, and air-gapped networks.
Real example: Integrated Nexus reasoning into a manufacturing execution system running on 20-year-old SCADA infrastructure. Took 3 weeks.
Hands-On Implementation
Not just documentation links. We get on calls, review your code, help debug issues, and pair-program when needed. Especially for on-premise deployments.
Higher tiers get screen sharing sessions, architecture reviews, and direct engineer access.
In Production
Performance Tuning
Binary networks can run faster. We help you profile, identify bottlenecks, optimize inference paths, and tune expert routing in Loom. Often find 2-3x improvements.
Real example: Customer's Loom inference was slow. We identified they were activating 45 experts per query instead of 12. Fixed routing, got 4x speedup.
Scaling Guidance
Going from pilot to production? From 100 users to 10,000? From one site to five? We've done this. We know where it gets expensive and how to avoid it.
Real example: Logistics company wanted to deploy to 50 warehouses. We showed them a mesh deployment pattern that cut costs by 60% versus central deployment.
Incident Response
Production issues happen. We respond based on your tier: from best-effort email to 24/7 dedicated teams. Enterprise gets direct engineer access and SLA guarantees.
We don't escalate through support tiers. Critical issues go straight to engineers who built it.
Support Included With Every Package
Your package determines your support level. Higher tiers get more hands-on help, faster responses, and direct engineer access.
Community
Free & Starter packages
- Full documentation access
- 186+ FAQ questions
- Community forums
- Email support (best effort)
- Public knowledge base
Standard
Professional packages
- Everything in Community
- Email support with SLA
- Implementation guidance
- Architecture review (1x)
- API integration help
Business
Business & SMB packages
- Everything in Standard
- Phone & video support
- Dedicated account manager
- Deployment assistance
- Performance optimization
- Quarterly business reviews
Enterprise
Enterprise & Sovereign
- Everything in Business
- 24/7 dedicated support team
- Direct engineer access
- Custom training programs
- Strategic consultation
- 99.9%+ SLA guarantees
Help Yourself First
Most questions are already answered. We built comprehensive resources so you can move fast.
Documentation
Complete technical docs for all 7 platforms
FAQ
186+ questions across all topics
Training
Certification programs for your team
Developer Resources
APIs, SDKs, code examples
Still Need Help?
Reach out. Available channels depend on your package tier.
Phone
Business tier and above
Provided after onboarding
Direct Access
Enterprise tier only
Dedicated support team