Terms of Service | Dweve B.V.

Documentation: docs.dweve.com. Status: status.dweve.com. Privacy policy: dweve.com/legal/privacy-policy.

Security (24/7): [email protected]. Legal: [email protected]. Support: [email protected]. Partnerships: [email protected]. Compliance: [email protected]. DPO: [email protected].

Meander 251, 6825 MC Arnhem, Netherlands. KVK: 98215043. VAT: NL868403131B01.

All customers may submit requests for comment on proposed platform changes. Dweve publishes responses and rationale.

Domain-focused groups (security, compliance, AI Act implementation, Mesh infrastructure) open to qualified enterprise customers.

Invited Licensed Enterprise, Licensed Global, and eligible Government & Critical Infrastructure customers may participate in periodic sessions on product direction, compliance, and major architectural decisions.

Licensed Enterprise, Licensed Global, and eligible Government & Critical Infrastructure customers may participate in the platform governance structures that shape Dweve’s product direction. This section describes the governance channels; participation is voluntary and non-binding unless an Order Form specifies otherwise.

Exclusive jurisdiction of the courts of Amsterdam, the Netherlands. Expedited procedures available for urgent matters. Fee-shifting available for bad-faith claims.

60 days. WIPO mediation rules, Amsterdam venue, English language. Mediation outcome is binding only if the parties agree in writing.

30 days. Senior-management engagement, good-faith negotiation, technical mediation where relevant. Starts on written notice to [email protected].

These terms are governed by Dutch law. The UN Convention on Contracts for the International Sale of Goods is excluded. EU regulations supersede conflicting provisions of this Agreement. Disputes escalate through direct resolution, then WIPO mediation in Amsterdam, then the Amsterdam courts as exclusive forum. Material changes to these terms take effect 30 days after email notice; continued use after that date is acceptance.

Dutch law. Amsterdam forum. Honest notice.

Access ends on termination date. Data export: 30-day export window in self-service portable format. Customer Data deletion after export window via cryptographic erasure, backup purge within 90 days. Pro-rata refund on termination for Dweve breach. Survival: IP, confidentiality, liability, and governing law clauses survive termination.

30 days’ notice for curable material breach. Immediately for prohibited-use violation. Immediately on loss of European-Entity status. Immediately on insolvency or legal incapacity.

Monthly plans end at the close of the paid monthly period after timely cancellation. Fixed-term business agreements follow the notice and renewal terms in the Order Form. Termination for uncured material breach and statutory rights remain available.

Either party can terminate for cause after a documented material breach remains uncured for 30 days, unless immediate termination is permitted by law or the agreement. Monthly plans can be cancelled for the end of the current paid period. Fixed-term business agreements follow the convenience-termination and renewal terms in the Order Form. Dweve may suspend or terminate for prohibited use or insolvency as the agreement and applicable law permit.

Each party has a reasonable duty to mitigate its loss and to notify the other party of claims within a reasonable time, with full cooperation on defence and settlement of third-party claims.

Neither party is liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or lost data, except where exclusion is not permitted by law.

Third-party claims arising from the Customer’s use of the service and confidentiality breaches by the Customer carry no liability cap on the Customer’s side.

Customer payment obligations and damages arising from prohibited-use violations (minimum EUR 1,000,000 per violation per day, plus 100% revenue disgorgement) are uncapped.

No cap applies to breaches of the confidentiality clause or infringement of the other party’s intellectual property.

No cap applies to damages caused by wilful misconduct or gross negligence, death or personal injury, or a party’s fraud.

Each party’s aggregate liability under this Agreement is capped at the fees paid and payable by the Customer to Dweve in the twelve months preceding the event giving rise to liability.

Liability is capped at a reasonable, symmetrical level for a commercial B2B software relationship, with carve-outs for the items where a cap is not appropriate.

Where the Customer connects BYOK providers, integrations, or third-party datasets, those services are governed by the relevant third-party terms. Dweve disclaims warranties on outputs attributable to third-party components under the Customer’s control.

AI outputs are probabilistic outputs, not regulated advice. Dweve does not warrant that any specific output is fit for any specific regulated decision. Human oversight, review, and sign-off remain the Customer’s responsibility.

Remedy for non-conformity is re-performance of the service or, if re-performance is impracticable, a pro-rata refund of the affected period’s fees.

Dweve warrants that the service will perform materially in accordance with the published documentation and the Order Form. Outside that, the service is provided on an “as is” and “as available” basis to the maximum extent permitted by Dutch law, with any implied warranties of merchantability, fitness for a particular purpose, or non-infringement disclaimed except where such disclaimer is prohibited.

The applicable agreement and data-processing terms state the processing boundary, subprocessors, operating responsibilities, and transfer mechanism for the Business Workspace. Licensed customers control the infrastructure and processing boundary for their direct product operation, subject to the agreed licence and support scope.

Access: download all your data anytime. Portability: export in standard formats. Rectification: correct any inaccuracies. Erasure: right to be forgotten. Explanation: understand AI decisions. Human review: challenge automated decisions.

Systematic risk identification. Continuous safety monitoring. Rapid incident response. Proactive vulnerability management.

Complete technical documentation for all model releases. Model cards for all Loom variants. Processing lineage for every decision. Public impact assessments.

Dweve aligns its platform with the requirements of the EU AI Act and GDPR. Customers operating in high-risk application domains carry the deployer obligations under the applicable sectoral regime; Dweve provides the technical substrate and documentation required to meet those obligations.

EU AI Act compliance and your data rights.

Dweve ships open-source libraries under their respective licences. Notices and SBOMs are published per release. Open-source components do not alter the allocation above; licences attach to the components they govern.

Feedback and suggestions you volunteer come with a perpetual, royalty-free licence for Dweve to incorporate them into the service. This does not transfer ownership of your Customer Data, your outputs, or your work product.

Dweve’s proprietary software, algorithms, models, Binary Constraint Discovery methodology, patents (pending and granted), trade secrets, brand, and documentation. Your licence grants specific use rights, for as long as the licence is in force, not ownership.

Your Customer Data. Applications and systems you develop using Dweve. Fine-tuned models built from your data. Outputs you generate. Insights you derive. Dweve claims no rights beyond the limited licence required to operate the service on your behalf.

Ownership is allocated on a clean line. You own your data and what you build with it. Dweve owns Dweve’s technology. Feedback you volunteer grants Dweve a limited licence to improve the service, not to claim your work.

Consumer prices include VAT. Business prices exclude VAT. EU B2B customers with a valid VAT ID receive reverse-charge invoices under Article 196 of the VAT Directive. VAT treatment follows the customer’s location and VAT status.

Statutory commercial interest under Dutch law (Article 6:119a BW) plus reasonable collection costs. Service suspension after 30 days of documented non-payment and a notice period; account termination after 60 days.

The billing cadence follows the incorporated pricing page, checkout, or Order Form. Personal, Friends & Family, Independent Builder, and Business Workspace packages are published as monthly offers; licensed packages are annual unless the Order Form states otherwise. Invoice timing, payment method, and due date are stated at checkout or on the invoice.

Fees are set out on the Order Form or the current pricing page where incorporated by reference. Fabric Personal is EUR 19/month, or EUR 14.25 under the pre-order promotion, for one named person. Fabric Friends & Family is EUR 47.50/month, or EUR 35.63 under the pre-order promotion, for five named people. That is the price of 2.5 Personal subscriptions. Both plans provide Fabric web and app access; Aura, direct API access and Agent SDK rights are not included. The compute-contribution route is available only for an eligible individual Personal subscription after its first paid month and does not replace a Friends & Family subscription. Independent Builder is EUR 99/month for one named developer on one active device, with unlimited interactive Fabric web/app and Aura CLI use subject to the Fair Use Policy, but no direct API, Agent SDK, team sharing, production resale, or unattended large-scale automation. Business Workspace packages are Starter (EUR 299/month, 1.495 billion input-equivalent tokens), Professional (EUR 999/month, 5.25 billion), Business (EUR 2,999/month, 16.25 billion), and Enterprise (EUR 9,999/month, 55.5 billion). API list rates per million tokens are EUR 0.20 input, EUR 0.04 cached input, and EUR 0.40 output. Business Workspace access does not grant Core access or direct operation of the underlying products. The 25% pre-order reduction applies to published prices before launch, remains attached for the uninterrupted life of that contract, and may stack with one applicable multi-year reduction and an eligible sovereignty-result reduction.